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When a folder path to a network drive is added as a link in an Outlook message, the receiver cannot click on the link and get to open directly the folder. This because Outlook is adding "file://" to the provided link. This question appears here but the answer is of no use. Interestingly, the problem happens for us on some machines and not others, which makes me think it is a setting in Outlook but I can't find it. Maybe its a windows setting.

The link is added to the message as .

It looks like this question was asked and received no answer previously

What can be done?

Edit (based on comments)

Using first method (right-click, drag, Create Hyperlink Here), this link appears in the message:

\\myservername\fileshares\dir1\dir2

Using the ctrl-K method, this link appears in the message:

L:\dir1\dir2

Either way, when clicking on the link, "file:///" is add to the beginning of the link and a dialog box appears:

Microsoft Outlook Something unexpected went wrong with this URL: file:///\\myservername\fileshares\dir1\dir2

and yes, the message is the same, including the url specified, for either method, ie. The L: is transformed to myservername. It is not a valid path.

Edit 2

Output of net use command (The words within asterisks are not the actual words, in order to anonymize)
L: \\prod.*org.state*.gov\fileshares\*department* Microsoft Windows Network

Such that the original error message is more like:
file:///\\prod.*org.state*.gov\fileshares\*department*\dir1\dir2