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gak1:

Call Norton and get the agent to remove marketing from your subscription. I just did that and the agent said only they can do it on their end. In our computer, we can’t, only temporarily. We shall see if this works.

Hello @gak1
I was just curious why Norton support said: [quote] only they can do it on their end. [/quote]

Chat support:
What that user likely encountered was a scenario where support adjusted backend account preferences, which can reduce or suppress certain types of marketing emails or in-app promotions unrelated to Smart Scan. These kinds of changes aren’t accessible to users directly, which is why it was referred to as “only they can do it on their end.”

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Can I turn off promotional offers when running a Smart Scan? ›
No, you cannot turn off the promotional offers that appear when you run Smart Scan.
https://support.norton.com/sp/en/us/norton-360/current/solutions/v138072492

Chat support:
Just to clarify, the promotional messages that appear after running Smart Scan cannot be turned off, either from your end or ours.

These pop-ups are automatically generated based on the scan results and are meant to suggest actions or tools that may help improve your system.

If you’d prefer not to engage with them, you can simply ignore or close these prompts once they appear.

User:
Is there a switch from your side to remove marketing from my subscription? Yes? No?

Chat support:
No, there isn’t a universal switch on our side that removes all marketing tied to Smart Scan results. Those specific pop-ups are triggered by the scan’s findings and designed to highlight potential areas of improvement or protection. They’re not classified as standard marketing messages that can be disabled remotely.

Just to clarify, you can manage and reduce certain types of marketing notifications within your Norton settings (like disabling special offer pop-ups), but the promotional prompts that appear after running Smart Scan cannot be permanently turned off from either the user’s or support’s side.

Let me inform you that it’s not possible to permanently stop the marketing pop-ups generated by Smart Scan, as they are part of the scan’s built-in recommendations based on your device’s status. Some other marketing notifications can be limited by adjusting settings, as we’ve done—but even these may need to be reviewed or reset every 24 hours to remain effective.

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