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If you seem to be experiencing any lag or slowness with your charts in TopstepX, the first thing to do is lower your Data Speed to either slow or medium. The Data Speed setting in TopstepX controls the flow of the data into the platform, and adjusting this setting will help to combat issues related to potential lags with your TopstepX platform. In addition, please remove all indicators from your charts and add them back one by one. Too many indicators, or certain indicators on fast data speeds, can introduce slowness for all but the fastest machines.
TopstepX, unlike many other web-based trading platforms, offers unfiltered real-time data from the exchange (CME) with no artificial slowdown introduced. While this is great on high-performance machines with wired internet connections, it can cause issues on slower machines or Wi-Fi connections.
To adjust your data speeds, follow these steps: