欧博百家乐Unable to scan
Applies to: Windows
SymptomsCan't scan a document to your computer
Cause
The software or driver is not installed
Connection lost between the computer and the machine
Resolution
1. Check the machine's display or LEDs for an error message and clear it.
2. Turn off the Brother machine, wait about 15 seconds, and then turn it back on again.
3. Disconnect and then reconnect the USB cable to your computer and machine. Remove any docking stations, USB hubs, or extension cables.
4. Double-click on 
5. In iPrint&Scan, click Select your Machine and choose it from the list.
- If your machine is found, .
- If your machine is not found, make sure it is turned on and the USB cable is securely connected between the Brother machine and the computer.
6. Attempt to scan a document.
How to scan with iPrint&Scan
a. Click Scan.
b. Configure the desired scan settings. Click All Settings for additional settings.
c. Click Scan.
d. Once the scan is complete, the results will appear.
- If the document scans, then the scanner is working correctly, and the issue is resolved.
- If the document doesn't scan, .
7. Uninstall the Brother software if already installed.
8. Install the Full Driver and Software Package downloaded from https://support.brother.com.
9. Once the installation completes, attempt to scan a document again.
- If the document scans, then the scanner is working correctly, and the issue is resolved.
- If the document still doesn't scan, try the following possible resolutions:
- Unplug and then re-plug the USB cable on both ends. Try a different port on the computer, if available.
- Try a different USB cable.
- If you have another computer, try installing your machine on that computer and scanning. This will determine if there is a problem with this computer.
If after troubleshooting you are still unable to scan, see:
Additional Troubleshooting Suggestions
We’re dedicated to helping our customers to the best of our ability, however there are a few areas that we are not best suited to support. Though we’ve exhausted all known Brother troubleshooting steps for your machine, there may be additional operational or computer steps that you can try by consulting other sources of support.
The following information outlines areas where Brother cannot assist during the troubleshooting process.
What support excludes What support includes Example of related issue Who to contact for additional support Support for non-Brother devices or troubleshooting computer-related issues that affect detecting the Brother device’s USB connection during software installation or use. Support steps to connect a USB cable to your Brother device and software during troubleshooting. Recommendations for next steps if you experience connectivity issues. The Brother device is connected by USB to your computer, but the computer is unable to connect or recognize the hardware after all troubleshooting steps are completed. - Computer manufacturer
- Computer Technician
- Brother Authorized Service Center