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Welcome to the MyIDCare Identity Monitoring Portal, provided on behalf of the Office of Personnel Management.
You will receive email notifications in the event that MyIDCare detects any fraudulent activity around key pieces of your personal information, as well any changes to your TransUnion, Experian and Equifax credit file.
About MyIDCare
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What is MyIDCare?
MyIDCare is an identity protection service designed to help you, the member, deal with the entire spectrum of risks for identity theft. In today’s world, your most personal data is out there, perpetually vulnerable. MyIDCare was developed with you, the member, in mind. Your MyIDCare team will alert you if things look suspicious and will be there to help you recover your identity 100% if you become a victim.
What is included in MyIDCare?
Your MyIDCare package includes:
Tri-Bureau Credit Monitoring
VantageScore® Overview (monthly)
Subscriber-pulled 1B credit report (monthly)
Score Variance
Experian CreditLock
CLUB (Credit Limit, Usage, Balance) alerts
Dormant Account alerts
Positive Activity alerts
Real-time Authentication alerts
CyberScan
Payday Loans Monitoring
Financial Account Monitoring
Court and Booking Records Monitoring
Change of Address Monitoring
Social Security Number Trace
Sex Offender Monitoring
Child Monitoring (up to 10)*** (which includes: CyberScan, Social Security Number Trace and ID Restoration)
Total Identity Recovery
$5 Million Identity Theft Insurance**
Who is IDX?
IDX was founded in 2003 out of a passion to foster privacy for American consumers. Staying true to this vision, we have grown into a leading provider of software and services that help organizations deal with data breach risks and consumers with resulting identity fraud challenges. Staying true to our values, we continue to innovate in ways we can help our customers deal with evolving threats from cybercrime.
Is this site secure?
MyIDCare will safeguard your personal credit information. All transactions are encrypted with powerful Secure Socket Layer (SSL) technology. Learn more about Secure Socket Layer (SSL) technology here.
Why does MyIDCare require two steps to log in to my account?
Your MyIDCare account uses multi-factor authentication to meet stringent requirements for secure identity validation and verification. Multi-factor authentication is a security feature that’s designed to prevent anyone from accessing your account, even if they know your password. This extra layer of security requires you to log into your account with your password as well as a 6 digit security passcode you receive via text message, phone call, or email.The security passcode you receive expires after 15 minutes and can only be used once.
A 6 digit security passcode may be sent to you via a text message, phone call or email in the following situations:
You need to reset your account password
You have not logged into your account in over 60 days
You are using a computer or device other than the one you used to enroll in services
You are using a computer or device you have not previously used to log into your account
You are using a computer or device other than the one you last used to log into your account
Why am I receiving an alert notification related to a change in my credit or identity monitoring that took place weeks ago?
As a part of our monitoring services, IDX works with the credit bureaus directly to provide you with this information as soon as we receive it. Many financial institutions and creditors strive to report changes or new accounts to the credit bureaus in real time. However, when you apply for credit, create a new account, or make a change to an existing account, some financial institutions and creditors may take up to 30-60 days to report that information to the credit bureaus. Additionally, depending on the type of information, they may not report that information to the credit bureaus at the same time and in some instances may report that information to one credit bureau rather than all three. Of course, even if you did not receive an alert from us regarding fraudulent activity, you have full-service identity restoration and identity theft insurance coverage. This coverage includes all incidents of identity theft that occur during the coverage period, regardless of the source, with no deductible.
How do I receive additional free copies of my credit reports?
You are entitled to a free credit report from each of the three credit bureaus (Equifax, Experian, and TransUnion) once every 12 months. You can request all three reports at once, or space them out throughout the year. You can request your free credit report by visiting Annual Credit Report at https://www.annualcreditreport.com or by calling 1-877-322-8228.
Why shouldn’t I use a .gov, .mil, or .edu email address?
If you use a .gov, .edu, or .mil email as your primary email address, and then you leave your government or military position or school, you may not have access to that email address anymore. Without access to that email address, it may be more difficult to view your account in the future. You also may not receive timely email alert notifications related to your MyIDCare monitoring services. Using a personal email address that you control (such as a gmail, yahoo, or hotmail), is the best way to make sure you can always receive important MyIDCare monitoring and account information.
What if I currently use a .gov, .mil, or .edu email address for my MyIDCare account?
If you currently use a .gov, .mil, or .edu email as your MyIDCare primary email, you should update your MyIDCare account to use a personal email address that you control (such as a gmail, yahoo, or hotmail account). You can do so by viewing the My Account section in the portal.
FAQs
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Why is my phone number required?
MyIDCare uses two-step verification as an additional security feature for your account that's designed to prevent anyone from accessing or using your account, even if they know your password. The phone number is required in order to receive a text message or telephone call containing a one-time use PIN passcode.
I have an international phone number, what can I do?
Although the portal requires you to enter a phone number containing no more than 10 digits, you may call a MyIDCare Support Specialist at 1-800-750-3004 who will be happy to assist you.
Why is my address, date of birth, and SSN required to enroll into MyIDCare Identity Monitoring?
In order to enroll into credit monitoring services, the credit bureau (Experian) uses your address, date of birth, and SSN to generate questions which are used to validate your identity. In addition, your address and SSN is required to activate additional identity monitoring services.
What are the minimum password requirements?
Your new password must be 8-64 characters long (can use spaces, but not for the first or last character) and contain at least three of the following four options: an uppercase letter, a lowercase letter, a number, and a special character such as $, !, #, etc.