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A little preparation never hurts. Before you pick up the phone, be ready with the following information:

Your exact address. Your neighbor probably doesn’t want a dish on their roof.

Your credit card or preferred method of payment. DISH will nudge you toward paperless billing, but it’s not mandatory.

Your phone number and email address. DISH sends out notices and special offers to these, which can be useful.

A snack and a beverage. If you call during a high-demand time (lunch hour, right after work, etc.), you might have to wait a while to talk to a real person.