Mission Veterinary Clinic
Apologies in advance for the length, this is a VERY detailed review of my experience. I have a puppy that needed neutering and a cherry eye tucked back in. I initially got involved with Mission Veterinary Clinic for his vaccines, and because I loved the clinic’s “Fear Free” idea for pets. So, I called them for a quote for neutering/cherry eye, $1500.00 for the high end of the quote. They couldn’t give me a direct answer to whether the cherry eye surgery was removal or reattachment of the gland, but they promised to call. To keep from boring you, I’ll cut to the chase. I had to make 4 separate phone calls to their office over the next two weeks, each time they promised to call back, but never did. I finally got an answer on the 5th time. *UNPROFESSIONAL* Once I finally received the answer (I wanted reattachment), I took another look at the quote. I didn’t quite understand the quote fully, so I called. During this call, the receptionist made it sound like the high end of the quote would be the final price, so I opted for neutering only, $385.00. In the meantime, I had begun asking for quotes from other veterinarian offices. $400-$600 is the going rate for the same cherry eye surgery, a far cry from $1100.00 quoted by Mission. I thought, ok, maybe they just don't like performing the cherry eye surgery. No biggie. Fast forward to today. I take my puppy in for neutering at around 7:00 A.M. They had me fill out a form and sign it. There wasn’t much to fill out, but at the very bottom, there was a section asking who to contact after surgery. I work nights, so I wrote my spouse’s name and her phone number. No luck. They called me 3 different times to leave messages for when he could be picked up. Why does the form ask for “post-op contact” if they don’t use it? They never attempted to call my wife. They kept calling to wake me up during my “nighttime”. *UNPROFESSIONAL* Fast forward to home… puppy starts licking his stitches. The cone isn’t the right size. I call Mission. They ask me to return with the cone for exchange. I oblige. When they bring the new cone out, it’s for a pitbull sized dog. My puppy is a Shih Tzu. The lady explains that they are out of the size in between. Ok… What should I do? He is 10 lbs., has very short legs, and won’t be able to walk with the new cone. I’m told they are out of the size that he needs. They tell me I will have to take some kitchen shears (cone is very rigid plastic) and try cutting the giant cone down to his size. What about the sharp edges? Um, you can put some duct tape around it. I paid $385.00 for surgery. Now I’m required to fashion my own medical supplies for my dog? *COMPLETELY UNPROFESSIONAL* I hope you all are noticing the trend. I have never dealt with a more unprofessional Veterinary Clinic. I was sucked in with the clinic’s “Fear Free” idea. Unfortunately, that wears through quickly. This is just my experience. Please consider your options before dealing with Mission Veterinary Clinic. After all our bad experiences, WE WILL NOT BE BACK.